Treating Customers Fairly
Treating Customers Fairly is a core principle of our company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.
Central to our Treating Customers Fairly ethos is our commitment to providing clear and concise information, free of "jargon" and written in plain English.
These are the key factors which determine our policy of Treating Customers Fairly
1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
FEEDBACK
Your feedback is important to us. We want to know whether your experience of us lives up to your expectations.
If you have any feedback, good or bad, let us know, because your views are vital to helping us improve our service to you in the future.
To send us your feedback, please click on the 'contact us' button and send us your thoughts.
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Client Testimonials
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Mr & Mrs L of Shropshire
We have always found him to be polite and conscientious and willing to take time to discuss all the relevant points and the merits of each option being considered. We look forward to receiving his advice for many years to come.
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Alyson, Shropshire
I will continue to recommend you to friends, colleagues and business partners
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Peter & Sue, Shropshire
From the outset, we experienced professionalism and - just as importantly - genuine care
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Grace & Rob, Shropshire
We look forward to using your services again in the future and will definitely be recommending you
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Mr & Mrs L of Pontesbury
We have benefitted from your financial advice for the past 15 years. During this time we have been provided with sound financial advice that has seen our investments perform very well indeed.
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Mrs L, Shrewsbury
I should also like to thank you for your excellent service and advice - absolutely first class.....
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Gita, Shrewsbury
the service you provided was faultless. Will get in touch soon
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Mrs S, Shropshire
GOLD STAR FOR CUSTOMER SERVICE!
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Kevin & Michelle, Shropshire
we received a professional service from the whole team. They took the time to understand our circumstances, which were challenging, and found us a product which ticked all our boxes within our timeframes. We wouldn't have been able to find such a good deal independently.
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Mr & Mrs Lewis, Shropshire
We will never forget your kindness and we shall always be grateful
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James, Lincolnshire
people who do such things show they care about the individual rather than look at them as a business deal. I wish you continued success for your business and l will certainly recommend you to family and friends
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NEWSLETTER
Associations
Contact Details
Masons Independent Financial Advisers
6 St. Johns Hill
Shrewsbury
Shropshire
SY1 1JD
Phone : 01743 244288
The guidance provided within this website is subject to the uk regulatory regime and is therefore primarily targeted at consumers based in the UK.
DACO Associates Limited is Authorised and Regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 586519.
Masons Independent Financial Advisers & Mortgage Port are trading styles of DACO Associates Limited.
Registered Office: 2 Woodside Mews, Clayton Wood Close, Leeds, West Yorkshire, LS16 6QE. ---- Registered in England & Wales No 08072341.